Returns
Within 30 days of delivery, we remake your portrait or refund it in full.
The policy
Not happy with it
Tell us within 30 days of delivery. We remake it in any style, or refund you in full.It was a gift
The person who received it can ask for a different style within 30 days of delivery. We remake it at no charge.Damaged or misprinted
Send us a photo and we send a replacement at no charge.Lost in the mail
If tracking shows it never arrived, we replace it or refund you.A problem with a digital file
We fix it or refund you.Sending it back
Usually not needed. If we do need a piece back, we pay the return shipping.Refunds
Refunds go back to the original payment method.
To start a return, use the contact form or email hello@pupprints.shop. The full terms are in our terms of service.
Questions
What if I don't love my printed piece?
Tell us within 30 days of delivery and we'll remake it or refund you in full.
What if the person I give it to would prefer a different style?
They can ask for a different style within 30 days of delivery and we'll remake it at no charge. They (or you) just write to us; no receipt or return needed.
My order arrived damaged. What now?
Email us a photo of the damage and we'll send a replacement at no charge.
Custom items are usually final sale. Is that true here?
No. The same returns policy applies to every piece, and there are no restocking fees.
Do I need to send the piece back?
Usually not. For damaged or defective pieces a photo is all we need. If we ever do need something back, we'll cover the return shipping.